Frequently Asked Questions

Most clients can begin collecting analytics within one hour of setup. Our platform is designed for quick integration with popular e-commerce platforms like Shopify, WooCommerce, and Magento. The setup process involves adding a small code snippet to your checkout pages, which our support team can guide you through step-by-step.

Once integrated, you'll immediately start seeing data about your checkout process, including conversion rates, abandonment points, and user behaviour patterns.

We support all major e-commerce platforms including:

• Shopify and Shopify Plus
• WooCommerce (WordPress)
• Magento 2
• BigCommerce
• PrestaShop
• Custom-built e-commerce solutions

If you're using a different platform or have a custom solution, please contact us to confirm compatibility. Our flexible integration approach works with most e-commerce setups.

Yes, our platform is fully GDPR compliant and designed specifically for European markets. We implement several privacy protection measures:

• Data minimisation - we only collect necessary analytics data
• Consent management integration with your cookie consent system
• Data anonymisation and pseudonymisation techniques
• Secure data storage within the European Economic Area
• User rights management (access, deletion, portability)
• Regular privacy impact assessments

We also provide guidance on implementing proper consent mechanisms for your checkout analytics.

We provide comprehensive support to ensure you get the most value from our analytics platform:

• Setup Support: Guided integration assistance and initial configuration
• Technical Support: Help with platform issues, troubleshooting, and technical questions
• Optimization Guidance: Regular recommendations based on your analytics data
• Training: Platform training sessions for your team
• Account Management: Dedicated account manager for larger clients

Support is available during business hours (10:00 - 19:00 CET) via email and phone, with priority support for urgent technical issues.

Our pricing is based on your website traffic and the features you need:

• Checkout Analytics Platform: From €299/month
• A/B Testing Add-on: From €199/month
• Real-time Monitoring: From €149/month
• Conversion Optimization Consulting: From €499/month

All plans include setup, integration support, and ongoing technical support. We also offer custom packages for high-traffic websites and enterprise clients. Contact us for a personalised quote based on your specific needs.

Absolutely! We offer personalised demo sessions where we can show you:

• Real-time checkout analytics dashboard
• Conversion funnel analysis
• Abandonment point identification
• A/B testing interface
• Custom reporting features
• Mobile vs desktop performance comparison

To schedule a demo, simply contact us through our contact form or call us directly. We can tailor the demo to focus on the features most relevant to your business needs.

Our platform tracks comprehensive checkout metrics including:

• Conversion Metrics: Checkout completion rates, abandonment rates, conversion funnels
• User Behaviour: Time spent on each checkout step, form field interactions, error encounters
• Payment Analytics: Payment method performance, transaction success rates, payment errors
• Device Analysis: Mobile vs desktop performance, browser compatibility
• Traffic Sources: Performance by referral source, campaign effectiveness
• Geographic Data: Checkout performance by country and region

All data is collected in compliance with privacy regulations and can be customised based on your specific analytics needs.

Yes, we offer a 14-day free trial of our analytics platform so you can see the value before committing to a paid plan. The trial includes:

• Full access to the analytics dashboard
• Complete integration setup and support
• Basic optimization recommendations
• No setup fees or commitments

Additionally, we offer a 30-day money-back guarantee on all new subscriptions. If you're not satisfied with the insights and value provided, we'll refund your first month's payment.